FAQ
Q: What is Furvora?
A:Furvora is a premium pet product store dedicated to providing high-quality, stylish, and comfortable products for your furry friends.
Q:Do you offer international shipping?
A: Yes! We ship worldwide. Shipping times and costs vary depending on your location.
Q: How do I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the courier’s tracking page.
Q: Is your payment method secure?
A: Absolutely! We use encrypted and secure payment gateways to ensure your personal and payment details remain safe. Your security is our top priority.
Q: What payment methods do you accept?
A: We accept only PayPal right now for a smooth checkout experience.
Q: How long does shipping take?
A: Shipping times vary by location, but most orders arrive within 7-15 business days. You will receive a tracking number once your order is shipped.
Q: Can I return my purchase?
A: Yes, you can return your purchase if it is in good condition and unused. We accept returns within 30 days of delivery, provided the item is in its original packaging and has no signs of wear or damage. Please contact our support team to initiate the return process.
Q: How can I contact customer support?
A: You can reach us via email or our contact form on the website. Our team responds within 24-48 hours.
Q: Do you offer returns or exchanges?
A: Yes! We offer a 30-day return policy if you're not satisfied with your purchase. Simply contact our support team to initiate a return or exchange.
Q: Do you offer discounts or promotions?
A: Yes! We occasionally run special discounts and promotions. Sign up for our newsletter or follow us on social media to stay updated on the latest deals.